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  • customer satisfaction is worthless

    posted @ Wednesday, August 11, 2004 9:53 AM | One Comment | 
    "A person who seems to have all the answers, usually isn't listening." - Jeffrey Gitomer, author, Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Wednesday, August 11, 2004 9:53 AM

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  • chinaman said:
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    # re: customer satisfaction is worthless


    ALL BUILDERS SUCK. THEY ARE ALL AFTER THE BUCK.WANT PROOF. LETS SELL A 1300 SQUAREFOOT HOME FOR 300000. LETS BUILD A 4400 SQUAREFOOT HOME IN 109 DAYS. LET US SEE HOW FAST WE CAN PUT UP JUNK.LET US HIRE PAPER PUSHERS INSTEAD OF EXPERIENCE. LET US DO A PRESTART OR IF YOU WANT TO CALL IT AN EXPERIENCE SO WE CAN KISS WHO EVERS BUTT SO IF WE DO PUT UP JUNK AT LEAST THEY KNOW US.WHY DO BUYERS HAVE TO HIRE HOME INSPECTORS? DON'T THE BUILDERS KNOW WHAT THEY ARE DOING.QUOTE FROM A FRAMING COMPANY OWNER. COVER IT UP SO THE BUYER DOESN'T SEE THE CRAP JOB WE DID. THAT IS ALL THEY WANT IS THERE JD POWERS RATING AND MONEY. LET US TAKE THE PEOPLE THAT BUSTED THERE BUTT FOR US AND LAY THEM OFF WITH 1 MONTH SEVERENCE PAY WHICH WILL NOT HOLD ANYONE OVER IN THIS MARKET.EASY DO YOU WANT SOMEONE WHO CAN SWING A HAMMER OR PUSH PAPER WORK. HERE IS THE LAST ONE LET US ALL WEAR OUR DOCKERS AND COMPANY SHIRTS SO IF WE DO NOT BUILD YOU A GOOD HOME AT LEAST I LOOK NICE.

    8/20/2008 1:53 PM

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