• How about some LIVE Silverlight service debugging?


    I’ve got a thought lately and curious if I’m thinking crazy.  You see, probably the most asked questions I get are around working with services within Silverlight.  Although I’ve got some helpful (at least I think they’re helpful) posts on the subject:

    it still seems there are people not quite able to get over some stumbling blocks.  Believe me, I get it.  New stuff can be confusing when it doesn’t work as expected.  So here’s my thought.  Today I helped a colleague that kept emailing back-and-forth about something.  I told him “let’s get on a live meeting and fix it together” – and we did – and he was happy.

    As I was doing that I thought…why not do that for everyone?  Of course, the obvious answer is because it couldn’t possibly work in all situations.  I can see one question: "Hey I’ve got my JBOSS service using Fitzer serialization on HP/UX servers with a RPC remote call exposed via standard SOAP – why doesn’t it work?”  Some things just aren’t solvable in this debug session format I’m envisioning.  But things like “I keep getting that friggin 404!” might be.

    So what do you think?  I’m thinking that it would be a combination conference call and Live Meeting (as that is the technology I have available to myself—so participants would have to install the client software).  There would be some limits (i.e., amount of people) and you’d have to be willing to share your desktop – what’s the point of a live debugging if you aren’t going to show right?

    Another (Chad) suggested that I gather a list of questions and just do a webcast answering those and working through some situations.

    Leave a comment here on your thoughts.  Am I crazy?  Would it be too many cooks in the kitchen and not work?  And if you’ve done something similar, what has worked in the past?


    This work is licensed under a Creative Commons Attribution By license.

    Thursday, July 10, 2008 2:10 PM

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Comments.

  • Gravatar
    # re: How about some LIVE Silverlight service debugging?


    Not crazy - in my experience of these sorts of things few will take it up, because they will want to make sure they aren't wasting your time. It's a bit like the 100% money back guarentee, the take up is always surprising low, because reasonable people want to be fair.

    So I think you should go for it. In fact if you are interested in getting a pool of people who could help you out, count me in - it would be an interesting experiement, and I'm sure the benefits will run two way (the teacher can often learn from the student because of the unexpected questions and different points of view).

    Cheers

    Ian

    7/10/2008 3:40 PM
  • Pete said:
    Gravatar
    # re: How about some LIVE Silverlight service debugging?


    Pretty cool idea, as long as it isn't *just* you doing support (and there's no issue with overlap with support tickets/pss).

    You'll end up like "butter scraped over too much bread" otherwise :)

    Pete

    7/10/2008 4:16 PM
  • Bill Reiss said:
    Gravatar
    # re: How about some LIVE Silverlight service debugging?


    You are crazy, but I like it.

    7/10/2008 7:07 PM
  • Gravatar
    # re: How about some LIVE Silverlight service debugging?


    I like it very much.. i will like to solve some question about the login when failes in database how can i debug it.

    7/11/2008 10:34 AM
  • Gravatar
    # re: How about some LIVE Silverlight service debugging?


    Its a nice idea but quite frankly, I think it should be part of the Silverlight.net site. Live support or anything, make it part of the forums.

    Ordinary people (myself included) go through great lengths helping ppl on the forums, live support from MS (or some other designated ppl) would certainly prove invaluable.

    7/12/2008 2:22 AM

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