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Tagged: customer service

Please leave a comment, ask a question and consider subscribing to the latest posts via RSS or email. Thank you for visiting! Below is a list of entries related to the tag listed above.. My site contains more than just the information below and I'd encourage you to visit the home page to view current information as well as other items/categories that might be of interest.



Shining customer service in a tough business economy

One of my little non-technical pet peeves in life is poor customer service.  A long while back while working at a booming consulting firm in the ‘.com days’ (which later imploded of course) the company routinely brought in different types of speakers.  Some for motivation, some for sales training (anyone who can tell me who ‘peel the onion’ comes from wins a gold star), etc.  One that stood out was from Jeffrey Gitomer.  He’s probably more famous for his book Little Red Book of Selling, but at the time he also spoke to our entire staff (non-sales, developer, etc.) about...

I <3 Zappos!

Zappos – a company that seemingly ‘gets it’ with regard to customer service, doing the right thing, and providing the best products at the best prices.  They have not paid/asked me for this comment.  When I find a company willing to provide the best service and put the customer first, I’m so impressed. I just ordered a new pair of shoes this afternoon (about 11:00 GMT –7).  I just received this email (emphasis mine) in my inbox (13:50 GMT –7): Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have...

Airlines raising fares in plain view…

I just received an email from US Airways (my preferred airline) in my inbox…here’s an excerpt: It's no secret that the airline business is facing difficulties of unprecedented proportions; and 'unfortunately US Airways is no exception. Surviving high oil prices is going to require some substantial changes to the way the industry is run. Today, we announced a series of changes designed to prepare our airline for these new ways of doing business. Specifically, we announced changes to domestic capacity, the Dividend Miles program and our overall business model. We're transforming our business by initiating a 'pay-for-what-you-use' model for items like...

giving dsl a try

a while back i ranted about my woes with high speed internet companies and choices.  when is a monopoly not a monopoly?  apparently when it is a utility. argh, i get frustrated thinking that i have 1 choice for electricity, 1 choice for telephone, 1 choice for gas, etc. -- argh. anyhow, because of the cox acquisition of cableamerica and my concerns about cox services and customer service, i figured i'd jump on the opportunities presented to my by qwest dsl (higher speeds).  anyhow after some bumpy starts (i placed the order 45 days ago and it is just getting...


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