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Tagged: gitomer

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There are 2 entries for the tag gitomer

Great customer service follow-up: LG Electronics

About 2 months ago I wrote about an experience with an electronics company (LG Electronics USA) and some amazing customer service they were providing.  The bottom line recap was this: I bought a TV about 5 years ago TV started getting wonky about 8 months ago TV was self-declared dead 2 months ago TV was out of warranty by YEARS I called on a whim to LG support They extended the warranty to cover the full cost of repairs ...

Shining customer service in a tough business economy

One of my little non-technical pet peeves in life is poor customer service.  A long while back while working at a booming consulting firm in the ‘.com days’ (which later imploded of course) the company routinely brought in different types of speakers.  Some for motivation, some for sales training (anyone who can tell me who ‘peel the onion’ comes from wins a gold star), etc.  One that stood out was from Jeffrey Gitomer.  He’s probably more famous for his book Little Red Book of Selling, but at the time he also spoke to our entire staff (non-sales, developer, etc.) about...


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