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i've been a vonage customer for about 2 years (28 months according to them).  all-in-all i was satisfied with the service.  sometimes the quality wasn't that great, but as a technical person i understand latency, etc.  however, vonage still doesn't pass the mother-in-law factor test from a quality and reliability standpoint...i think VOIP technology is there, but if you are relying on a 3rd party (ISP) for the connectivity, it can become troublesome.

at any rate, as part of the new year, i've been just generally looking for ways to 1) cut recurring liabilities and 2) remove some hardware from the home office.  i decided vonage was something i didn't need anymore.  so i called to cancel.

yikes.  i didn't think it would be that painful.

vonage: why are you wanting to cancel today
me: well, just trying to reduce some costs
vonage: you've been a member for so long, are you sure you want to cancel?
me: yes, thank you
vonage: can i talk to you about different rate plans
me: no, just want to cancel and eliminate a cost
vonage: would you consider reducing the rate plan to something more affordable?
me: nope, just want to cancel and eliminate a cost
vonage: so what phone will you be using then?
me: well, one of the 3 that are already in my home probably, i just want to cancel
vonage: why not use vonage as a backup?
me: because i just want to cancel.
vonage: have you considered asking a friend or family member about using your vonage account?
me: nope, just want to cancel
vonage: what about a co-worker
me: i'm not interested in reselling my contract, just want to cancel
vonage: okay, please hold for 2-3 minutes while i note your account
me: (thinking) 2-3 minutes [which it did take] to 'note' my account...yikes

it was really a painful cancel process that i hadn't experienced before in other cancellations i've done.  vonage cancelers beware!

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looks like joe has partnered with spidynamics to deliver some great webcasts on ajax security, a much needed topic as we continue to see more ajax-developed web sites.

here's the titles he's offering:

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well it looks like the <possiblyrenamed>Phone from Apple might hit some snags.  first there is the lawsuite filed by cisco (good commentary from cisco general counsel here) about the trademark violation, and then the news is starting to trickle out.

first, the "OS X" maybe isn't so OS X as promised.  according to a VP Q&A session it is similar to how iPod uses OS X...a psuedo subset with no open APIs.  this likely may mean that no user-installable applications will be allowed...snag for Apple in my opinion.

the screen also uses the same polycarb as the ipod -- and remember the reports of screen scratching and durability?  hmmm...wonder if this will have similar issues given the surface area.  wifi syncing -- nope.  what?!  well according to apple, nope.  blah.

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well, it has happened...the rumors are true.

 
(picture of engadget.com)

seriously, the pictures say a lot from the engadget post.  i am really amazed/impressed.  a few things that are interesting about it is that it doesn't support 3G and the touch screen.  I've had a few full touch-screen devices before and didn't like them.  my greasy face 'yucked' the screen up during calls, etc.

but c'mon...OSX on a device with iPod, with full browser, etc., etc.  this seems to be a well done v1 product.  this is what makes them win in these types of areas.  they took the free research and innovated.  when i say free research, i mean the feedback from all other devices from all the other vendors, etc.  as a contrast to zune for example -- i keep hearing zune is a 'good v1 device' -- what!?  it could've been better -- we had 5 years of free research with ipods and didn't take advantage of that in my opinion.  apple iphone seems to have taken advantage of (sans touch screen).

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so, mr. cate did it to me and sent me the chain letter. here you go...

  1. I don't like chain letters.  I never continue them :-) yeah yeah bah humbug
  2. My "formal" education is in criminal justice...of course if you consider "formal" being that of skipping classes and barely squeeking by because you were having too much fun in college.
  3. My USGA index is 8.4
  4. My retirement goal is to own this scuba shop in cancun in 5 years (although that 5 years continually is a rolling 5 years).
  5. I proved to myself that the internet was powerful when i started a web site to protest issues i was having with a company -- and won after traffic drove it to be #1 on google for their own search terms :-) (and as part of the agreement i had to take the site down)