anyone who knows my woes with fulton homes knows i hate terrible customer service — even if things are my fault, there’s no room for customer service.
let me share some tag lines with you:
- Better Service…Get the ADVANTAGE!
- The Service YOU Deserve
now, my check engine light came on in my car. it’s out of warranty, but in prestine condition (that is one good thing about snowbirds ;-)). so i have one of those diagnostic OBD tools and it tells me some things are wrong with the secondary air injection. i know computers. i don’t know engines. quite frankly, the only reason i have one of those OBD tools is because the geek in me thought it would be cool to diagnose my own problems [and then go to someone else anyway to diagnose/repair].
well, i didn’t really feel like paying the dealer labor fee (US $170/hr), so i thought i’d find a non-dealer shop. everytime i look cheaper i always remind myself ‘you get what you pay for’ but i always try anyway. i found two service centers that would service my car — their slogans above. i called both. i assure you neither lived up to their slogan. i implore you — if you use a tagline…at least have your front-line people assume they live up to it! based on the 5 minute phone call and the jackasses at each place telling me it would take 4 hours to just *tell* me what was wrong (note: my OBD tool told me in < 3 minutes), i don’t think i’m going to get ‘the service I deserve’ if i go to them.
there’s something to be said about higher prices — the 170/hr place (i’ve been there before) gives me a free loaner car, will diagnose immediately and usually fits it in the same day to fix. do i end up paying more? questionable. if i saved headaches and time, probably not.
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