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anyone who knows my woes with fulton homes knows i hate terrible customer service — even if things are my fault, there’s no room for customer service.

let me share some tag lines with you:

  • Better Service…Get the ADVANTAGE!
  • The Service YOU Deserve

now, my check engine light came on in my car.  it’s out of warranty, but in prestine condition (that is one good thing about snowbirds ;-)).  so i have one of those diagnostic OBD tools and it tells me some things are wrong with the secondary air injection.  i know computers.  i don’t know engines.  quite frankly, the only reason i have one of those OBD tools is because the geek in me thought it would be cool to diagnose my own problems [and then go to someone else anyway to diagnose/repair].

i digress…

well, i didn’t really feel like paying the dealer labor fee (US $170/hr), so i thought i’d find a non-dealer shop.  everytime i look cheaper i always remind myself ‘you get what you pay for’ but i always try anyway.  i found two service centers that would service my car — their slogans above.  i called both.  i assure you neither lived up to their slogan.  i implore you — if you use a tagline…at least have your front-line people assume they live up to it!  based on the 5 minute phone call and the jackasses at each place telling me it would take 4 hours to just *tell* me what was wrong (note: my OBD tool told me in < 3 minutes), i don’t think i’m going to get ‘the service I deserve’ if i go to them.

there’s something to be said about higher prices — the 170/hr place (i’ve been there before) gives me a free loaner car, will diagnose immediately and usually fits it in the same day to fix.  do i end up paying more?  questionable.  if i saved headaches and time, probably not.

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our friends at apple are starting to bundle more.

i visited a site that had a .mov file on it and for some reason i didn't have quicktime on my machine.  could it be that annoying qttask.exe that is always running perhaps that made me remove that thing?

at any rate, i went to download it again and noticed that quicktime 7 is now bundled into itunes6.  interesting, i thought.  i don't want itunes, i want quicktime.  i'm a fan of bundling when it makes sense...but this one didn't to me -- if apple has portions of it site that show interactive media and use a quicktime movie format, then they should supply a quicktime plugin only -- i don't need itunes to display an embedded MOV file on a web page!

but i did find the hidden page: quicktime standalone

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the vs user experience team is looking for feedback on the visual studio look and feel.

submit your comments!

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so, i’ve officially not checked my newsgator subscription for 30+ days.  i’ve exclusively been using Squeet.  why?  well first, when presented with a challenge, i like to take it.  hamid told me to use it for a while and see if it works better for my needs over newsgator.  for me, it has.  (hopefully he’s equally taken my challenge to use search.msn.com over google for 30 days.)  second, i like it.  rss in my email, and no software — i can use my OWA to read it as well.  i define the schedule on a feed-by-feed basis.  i’m up to 270 feeds now and i like the organization i get with squeet.

anyhow, one thing i didn’t like was finding a feed, was copying, going to squeet, entering the url, etc.

so i remembered how bloglines did it, and i’m copying their idea.

here, right click on THIS LINK and choose to add to favorites (IE — FireFox users can drag the link to the bookmarks toolbar).  Now you’ll have a favorite where you can (i suggest naming it ‘Squeet This’) Squeet your current link you are on.  and because their service looks for discovery info as well, you may not even have to hunt for the feed!

hope this helps!

NOTE: this little feature doesn’t work with pure xml docs

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do you have a virtual earth app/mashup/word-of-the-day-describing-web-2.0-map-applications?

read chandu's entry on the v2 map control!

if you are using atlas and the <virtualEarthMap> control, you may experience some broken map tiles.

heads up.

what does beta/ctp stand for again? ;-)